Download Failed? Unable to Export?
Route: FAQ - [ Download Failed? Unable to Export? ]When using DoingLabel’s export and download function, you may encounter the following common issues:
1. Your browser does not support the new download protocol
Since January 30, 2023, DoingLabel has restructured and upgraded its export and download function and algorithms, switching from traditional download methods to a newer download protocol. For details, click [DoingLabel Has Restructured and Upgraded Export & Download Functions and Algorithms].
However, some customized, lightweight, or outdated browsers do not support this download protocol—such as the mobile version of QQ Browser and Internet Explorer (IE). If you are using these browsers, you will be unable to export and download files.
In addition, the mobile version of WeChat Browser does not support any file downloads. To use the export and download function, avoid using the mobile WeChat Browser.
DoingLabel recommends using mainstream, updated browsers such as Chrome, Edge, Firefox, Safari, and Opera—all of which support the new download protocol.
2. Insufficient available computer memory causes download errors
Generating and exporting large batches of files—especially at UHD resolution—consumes significant computer memory. If your computer has insufficient available memory, the export may fail with an error.
You can resolve this issue using the following methods:
- Upgrade your computer to increase available memory.
- Reduce the number of files per batch. For example, split 3,000 labels into 3 batches of 1,000 labels each.
- Lower the export resolution if it does not affect printing quality. For example, switch from UHD to HD before exporting.
3. No response when initiating export/download
Some browsers perform a file scan before downloading, but lack obvious prompts during this process—making it seem like nothing happens when you click "Download".
The diagram below shows Firefox’s download process: the download progress is only displayed in the top-right corner, which is easily overlooked.
Click to learn more: [Why Do Some Browsers Show No Response When "Download" Is Clicked?]
4. Cannot find the exported/downloaded file
DoingLabel’s export and download function relies on the browser’s built-in download feature, so it uses the browser’s default download settings. You can access your browser’s settings to find the file download path.
Click to learn: [How to Set the Save Path for Exported Files]
5. Your network environment blocks external file downloads
If your network environment has strict security requirements, it may automatically block external data transfers—including file downloads.
If this is the cause of your export/download failure, contact your network operations administrator, or switch to another network (e.g., mobile data) to export and download files.
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If you encounter an export/download issue that is not listed above, please provide feedback to DoingLabel. Be sure to include your contact email in the feedback, and DoingLabel will resolve the issue for you.
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- This is a translated article. Should you find any translation mistakes or content errors, please refer to the Original Article (Chinese), which takes precedence.
- Due to ongoing version iterations, the feature details and interface screenshots included in this article may not be updated in a timely manner, leading to potential discrepancies between the article content and the actual product. For the most accurate information, please refer to the features of the latest version.