Why Do Some Browsers Show No Response When "Download" Is Clicked?
Route: FAQ - [ Why Do Some Browsers Show No Response When "Download" Is Clicked? ]Some users have reported that when downloading files from DoingLabel, there is often no response for a long time. After investigation by DoingLabel, the analysis results are as follows.
The Root Cause: Interference from Browser Security Mechanisms
Browsers (such as Edge and Firefox) automatically scan and analyze file characteristics to detect potential risks after a file download is completed. This process may require connecting to the browser’s remote server. While this seems unproblematic in theory, both the scan and the remote server access take time. The core issue lies in this: the browser’s post-download file scan takes a long time, but it does not provide sufficient, obvious prompts to the user—leading the user to believe the download is unresponsive.
Why Does Chrome Download Work Smoothly?
Chrome also scans and detects file characteristics, but it provides adequate download prompts: it pops up a download notification as soon as the download starts. In contrast, some other browsers only display obvious prompts after the download is completed. If there is network congestion midway, no prompts appear at all.
Download Prompts by Browser:
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Chrome: A download prompt pops up as soon as the download starts.
Firefox: After the download is completed, only a tiny indicator appears in the top-right corner. If users don’t notice this, they will feel "no response to the download".
- Edge: Edge doesn’t even show a top-right indicator during download. It only pops up a prompt after file verification is fully completed. The waiting time varies—DoingLabel have experienced delays of over 3 minutes with no download prompts.
Additionally, in some versions of Firefox, an empty file is saved during the aforementioned "unresponsive" period. This easily misleads users into thinking the file has finished downloading, but clicking to open it will result in an error.
For example, during DoingLabel’s testing, when exporting and downloading a PDF file, clicking to open the empty file in Firefox (before the download completion prompt appeared) showed "format error". However, after waiting a moment for the download to finish, clicking to open the file displayed it normally.
It is highly likely that the browsers mentioned above will optimize this issue in future versions, making it a non-issue at that time.
Another Possible Cause
An outdated browser version or overly strict security restrictions may actively block automatic download pop-ups from web pages. This causes no response when the user clicks the "Export Download" button.
For this scenario, DoingLabel recommends: Use major & updated browser versions as much as possible.
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